Customer Success Coordinator - Italian Speaker - VIEEcoVadis

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our  Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers. Our mission is to inspire and empower our customers to create sustainable impact by enabling them to set, fulfill and continuously expand their ambition.

We actively help our customers and our internal teams to facilitate solution adoption and advancement through strong collaboration. We are trusted partners, facilitating change and providing guidance and expertise on how to integrate sustainability in business decisions to drive customer value creation and impact. We bring customer and market perspective to internal stakeholders to continuously develop best in class solutions.

Your primary responsibility is to act as a facilitator of your customers’ successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes. Your tasks will include (but will not be limited to): 

• Empower customers on their program implementation:
  • Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers 
  • Helping them identify appropriate actions towards their target achievement
  • Delivering training sessions for relevant customer stakeholders (buyers)
  • Answering clients’ operational questions via email or call
• Enable customers to: 
  • Monitor their performance and progress through relevant program KPIs
  • Reach their pre-defined strategic goals through operational excellence
  • Increase the adoption of the subscribed solution(s) amongst the clients’ stakeholder community
  • Manage enablement of stakeholders with regards to program, strategic goals and operational implementation
  • Help customers to take all relevant benefit from the customization options of their solution to best reflect their context and serve their purpose
• Represent the customer voice within EcoVadis to adapt tools and processes to customer needs
• Create models to answer current business questions; validate and understand the conclusions
• Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere

• 2+ years successful customer support experience with large accounts acquired in a fast paced environment
• Preferably Bachelor's degree with a focus on sustainability, supply chain or business is a plus
• Fluency in English (reading, writing and speaking) is essential
• Fluency in Italian as per the assigned territory is required in addition to German or French as you will be discussing complex sustainable procurement solutions with customers in both languages. Additional European languages are a plus. 
• Demonstrate analytical skills and attention to detail - you will have strong Excel skills
• You will be familiar with summarizing data into insights in multiple formats for customer presentations using PPT of Slides, for example
• Proficiency in G-Suite applications and other tools such as Salesforce or Wrike is a plus
• Confidence to work independently and autonomously, manage time effectively, ability to prioritize tasks and know when to ask for help
• Knowledge of procurement systems and/or SaaS solutions is an asset but not essential as your onboarding experience is designed to support your growth in these areas