Account Executive, Network Growth - Japanese SpeakerEcoVadis

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks. 

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Your responsibility would be to ensure the acquisition of new Japanese suppliers in order to grow the EcoVadis network of assessed companies, boost response rates, and drive value throughout our onboarding experience.

You are a trusted advisor and can influence everything the customer touches from their first experience with us. This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.

Responsibilities:

• Engage with customers via phone, email, tickets, webinars, meetings and events to accompany them during the onboarding process, solve their queries and increase response rates for the Japanese market and APJ market, and ultimately persuade them to adopt our products.
• Take ownership of your assigned portfolio by identifying high-value customers and using proven sales methodologies to drive engagement.
• Manage, monitor and drive your portfolio to maximize conversion rates
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify and escalate potential bottlenecks in the evaluation process to ensure timely completion.
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis teams (Sales, Customer Success) to bridge gaps that may exist between customer expectations and participation
• Be accountable to drive conversion rates, quality scores and other performance metrics

• 2 years experience in a customer facing roles, ideally in sales or inside sales preferred: you should be comfortable with proactive outreach
• Native level in Japanese and Fluency in English (Additional language such as Mandarin Chinese or other South-East Asian languages is a strong plus)
• Understanding the Japanese business culture
• Passion for excellent customer service
• Ability to interpret data to identify actions
• Digital marketing experience is a plus
• Experience with Salesforce or CRM software preferred
• Comfortable working in a fast paced, high-growth environment
• Enthusiasm and motivation to improve customer experience
• Enjoy teamwork, proactive in suggesting, designing and implementing ideas and improvements